Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Questions About
FÜM?
Find answers about FÜM inhalers, Flavor Cores, ordering, shipping and your TryFumVape experience.
ABOUT FÜM
What Is
FÜM?
FÜM is a nicotine-free inhalation device designed around flavor, sensation and mindful habits.
Is FÜM A Vape?
No. FÜM is not an electronic cigarette and does not use batteries, vapor, smoke or nicotine. It is designed as a flavor-based inhalation experience.
Does FÜM Contain Nicotine?
No. FÜM products and Flavor Cores are nicotine-free.
How Does FÜM Work?
FÜM uses replaceable Flavor Cores and a reusable device to deliver a flavored inhalation experience without electronic vapor technology.
Who Is FÜM For?
FÜM is designed for adults interested in a nicotine-free flavor experience and a reusable alternative concept.
HOW FÜM WORKS
Device &
Flavor Core Questions
01 How does FÜM work?
FÜM uses a reusable device with replaceable Flavor Cores to create a flavored inhalation experience. The system does not use batteries, vapor or nicotine.
02 How do I use a FÜM device?
Insert a Flavor Core into the device, select your preferred flavor and inhale through the device as designed.
03 What are Flavor Cores?
Flavor Cores are replaceable inserts designed to provide different flavor experiences with your FÜM device.
04 Can I switch between flavors?
Yes. Flavor Cores can be changed so you can enjoy different flavors based on your preference.
05 How long does a Flavor Core last?
Usage time may vary depending on personal habits, frequency of use and individual preferences.
ORDERS & SHIPPING
Shipping
Questions
01 How long does shipping take?
Shipping times vary depending on destination, carrier availability and order processing. Tracking information will be provided after shipment.
02 Do you provide tracking information?
Yes. Once your order ships, tracking details will be sent to the email address provided during checkout.
03 Where do you ship?
Shipping availability depends on your location and available delivery options during checkout.
04 Can I change or cancel my order?
If you need to make changes to an order, please contact our support team as soon as possible. We will review your request based on order status.
05 What if my order has a problem?
If your order arrives damaged or you experience an issue, please contact our support team and we will help review the situation.
RETURNS & SUPPORT
Need More
Help?
01 Can I return my order?
Return eligibility depends on product condition and order details. Please contact our support team before sending any items back.
02 How do I request a refund?
Contact our support team with your order information. We will review your request and provide the next steps.
03 What if my product arrives damaged?
If your order arrives damaged or has an issue, please contact us with your order details so we can review and assist you.
04 How can I contact TryFumVape?
You can contact our support team through our Contact page. Please include your order number and details about your question.